Hotel NewBay is committed to the highest levels of responsible service and customer care. We have policies and procedures in place to ensure our staff deliver our services in a manner which maximizes customer enjoyment in a social environment and minimises the potential for harm.
Responsible Service of Alcohol Policy
Hotel Newbay maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer. For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice. We recognize that alcohol abuse and alcohol consumption by minors are serious social issues. Our staff are trained in Responsible Service of Alcohol and enthusiastically promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.
Responsible Gambling/Customer Care Policy
Whilst gambling is a social activity enjoyed responsibly by the vast majority of patrons, Hotel NewBay recognizes that problem gambling is a serious social issue and that a small proportion of customers are harmed by their gambling activities. Hotel NewBay maintains that the industry, government, community and individual have a shared responsibility for the promotion, development and practice of responsible gambling. For our part, we are committed to our staff trained in responsible gambling practices to encourage customers to engage with their gambling as a social and recreational activity in a supportive environment.
Hotel NewBay is committed to providing the highest standards of customer care and responsible gambling.